Privacy Policy
Last updated: 11 August 2026
Dear Mogu Club (“Mogu,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have when you visit dearmogu.com, join our mailing list, create an account, or place an order.
1. Who We Are
Dear Mogu Club is a monthly mail club offering dessert-inspired recipes, letters, paper activities, stationery, and collectible items.
Website: dearmogu.com
Location: Singapore
Privacy contact: dearmoguu@gmail.com
2. Information We Collect
Depending on how you use our website, we may collect the following information:
Information You Give Us
When you place an order, create an account, contact us, or subscribe to our emails, you may provide:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Account login information
- Order and subscription details
- Messages or enquiries you send to us
- Newsletter preferences
- Reviews, survey responses, or other information you choose to share
Payment Information
Payments are processed securely by our chosen payment service providers.
We do not normally receive or store your complete card number. Our payment providers may collect and process payment information according to their own privacy policies.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Your IP address
- Browser and device type
- Operating system
- Pages you visit
- Time spent on the website
- Referring website or link
- Approximate location
- Cookie and analytics information
- Shopping-cart and checkout activity
3. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Manage monthly memberships or subscriptions
- Send order confirmations, shipping updates, and service notices
- Create and manage your customer account
- Process payments, refunds, and cancellations
- Respond to questions or customer-service requests
- Send newsletters and promotional emails when you have agreed to receive them
- Remember your cart and website preferences
- Improve our products, website, and customer experience
- Understand how visitors use our website
- Prevent fraud, misuse, and security issues
- Keep appropriate business, tax, and transaction records
- Comply with legal and regulatory requirements
We will not sell your personal information.
4. Our Reasons for Processing Your Information
Where applicable, we process your personal information because:
- It is necessary to complete your order or provide your membership
- You have given us permission, such as when joining our mailing list
- We have a legitimate business reason, such as improving our website or preventing fraud
- We are required to keep or use the information by law
You may withdraw your consent to marketing at any time. Withdrawing consent will not affect information already processed lawfully before the withdrawal.
5. Email Marketing
If you join our mailing list, we may send you:
- New monthly collection announcements
- Dear Mogu Club news
- Product launches
- Special offers
- Restock or availability updates
- Other Mogu-related content
You can unsubscribe at any time by selecting the Unsubscribe link at the bottom of our emails or contacting us.
Unsubscribing from marketing will not stop essential messages connected to an active order, subscription, payment, or account.
6. Cookies
Our website uses cookies and similar technologies to help it work properly.
Cookies may be used to:
- Keep products in your shopping cart
- Remember your account and preferences
- Support checkout and payment functions
- Understand website traffic and performance
- Improve your browsing experience
- Measure the effectiveness of our content or marketing
Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your permission depending on your location.
You can manage cookies through our cookie banner or your browser settings. Disabling certain cookies may affect how parts of the website work.
For more information, please read our Cookie Policy.
7. Who We Share Information With
We only share information when it is reasonably necessary to operate Dear Mogu Club. This may include:
- Website and e-commerce service providers
- Payment processors
- Delivery companies and postal services
- Email and newsletter platforms
- Website hosting and security providers
- Analytics providers
- Subscription-management services
- Customer-support tools
- Accountants, professional advisers, or government authorities when legally required
These providers receive only the information needed to perform their services.
For example, a delivery company needs your name and delivery address to deliver your Mogu mail. A payment provider needs transaction details to process your payment.
8. International Orders and Data Transfers
Dear Mogu Club may deliver products worldwide. We may also use trusted service providers located in other countries.
As a result, your information may be processed or stored outside the country where you live. Where required, we take reasonable steps to ensure appropriate protections are used when personal information is transferred internationally.
Customs authorities and international postal services may also receive information needed to process and deliver your parcel.
9. How Long We Keep Your Information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy.
For example:
- Order and payment records may be kept to meet legal, tax, accounting, and dispute-resolution requirements
- Account information may be kept while your account remains active
- Subscription information may be kept while your membership remains active and for an appropriate period afterward
- Marketing information may be kept until you unsubscribe or ask us to remove it
- Customer-service messages may be kept while they remain relevant to your enquiry or order
When information is no longer required, we will delete, anonymise, or securely dispose of it where reasonably possible.
10. Protecting Your Information
We use reasonable administrative, technical, and organisational measures to protect your information against:
- Unauthorised access
- Accidental loss
- Misuse
- Unlawful disclosure
- Alteration
- Destruction
However, no website, payment system, or online transmission can be guaranteed to be completely secure.
You are responsible for keeping your account password confidential. Please contact us if you believe someone has accessed your account without permission.
11. Your Privacy Rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you
- Request a copy of your information
- Correct inaccurate or incomplete information
- Ask us to delete certain information
- Restrict or object to certain uses of your information
- Withdraw your consent
- Request your information in a portable format
- Unsubscribe from marketing
- Make a complaint to your local data-protection authority
Some rights may be limited where we need to keep information to complete an order, meet a legal obligation, prevent fraud, or resolve a dispute.
To make a privacy request, contact us at dearmoguu@gmail.com. We may need to verify your identity before completing the request.
12. Children’s Privacy
Dear Mogu Club’s website and shop are not intended for children to use independently when they are below the legal age required to enter a contract or consent to data processing in their country.
If a child wishes to purchase a membership or product, the order should be placed or approved by a parent or legal guardian.
If you believe a child has provided personal information without appropriate permission, please contact us so we can review and remove it where required.
13. Links to Other Websites
Our website may contain links to social-media platforms, payment services, or other third-party websites.
We are not responsible for the privacy practices or content of websites we do not operate. Please review their privacy policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy when our website, services, or legal obligations change.
The latest version will always be published on this page, with the updated date shown at the top. If we make an important change, we may also provide a notice on our website or contact you by email where appropriate.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Dear Mogu Club
Website: dearmogu.com
Email: dearmoguu@gmail.com
